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Sam’s Club, the Walmart membership warehouse, is implementing an important change in its edible payment system and adopting artificial intelligence (AI).
The retail giant plans to eliminate the gradual elimination of traditional payments in its 600 stores and create a frictionless purchase experience that will include customers scan products on the fly with an application and then have and AI Scanner verifies the products as customers leave. Technology would eliminate the need for receipt verifications at the door.
The system, known as “Scan & Go”, was initially launched in April 2024 and allows members to use the Sam’s Club mobile application to scan their products.
A buyer is stored in merchandise in a Sam’s Club in Streamwood, Illinois. (Scott Olson / Getty images / getty images)
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The last announcement adds the AI check, known as “Just Walk”/”Just Go”, to the process and will see the option to eliminate traditional chacques.
The new plans were announced by Chris Nicholas, president and CEO of Sam’s Club, who described the company’s growth ambitions at its investment community meeting of 2025 last week.
“This is one of the fastest and most scalable transformations that occur in retail sale today,” Nicholas said. “We are investing with intention, in our fleet, our associates and the experience of the members, to become the best club retailer in the world.”
The executive and commercial vice president of Sam Club de USA. UU., Megan Crozier, speaks at the Venetian Resort Las Vegas on January 9, 2024 in Las Vegas, Nevada. Crozier was talking about the company’s Scan & Go system. (Ethan Miller / Getty images / getty images)
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The company said that its newly opened store in Grapevine, Texas, already has the “Just Walk”/”Just Go” system and that store “will establish the standard” for the club for the future. The new store has designed to make purchases faster, softer and more pleasant.
That store is also designed with AI in mind to create a better work environment for workers with updates such as a carousel of vertical tires, automated lifting trucks and a pizza robot in coffee.
“It is a place where humans -centered technology complies with comfort and discovery, which offers a look at the future of retail trade,” the company wrote in a December press release.
Walmart, meanwhile, is in the midst of experimenting with AI technology and monitoring risks and benefits.
Costco, the company’s main rival, is adopting the opposite approach and is left alone with traditional payment lanes.
Sam’s Club said its 100,000 associates remain central to the company’s impulse.
A sign hangs outside a Sam’s Club store in Streamwood, Illinois. (Getty images)
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The company said that the adoption of AI tools to rationalize repetitive tasks has improved both operational efficiency and associated participation, while there have also been investments in salaries and opportunities for professional progression.
Sam’s Club said the new technology will allow more time to improve the experience of members.
“When a member has a significant and positive interaction with an associate, they are more likely to be renewed, and remain loyal,” Nicholas said. “We are building a culture that supports our associates as well as our members, because this is how we win.”
