The Fujitsu Limited and AI Headwaters Co. solutions provider, Ltd. announced the successful completion of field tests using a generative the IA solution to improve the efficiency of the creation of transfer reports for Japan Airlines Co., Ltd. (Jal). Field tests, carried out from January 27 to March 26, 2025, showed that significant time savings.
Jal Cabin Crew members currently spend considerable time creating detailed transfer reports, who play an important role in transferring information between cabin equipment and soil staff. To address this challenge, Fujitsu and Headwaters used Microsoft’s Phi-4, a small-language model (SLM) optimized for out-of-line environments, as an alternative to a large language model (LLM) that requires cloud connectivity. This allowed the creation of a chat -based system on tablet devices, which allows the generation of efficient reports during and after flights. The trials showed that the solution can help in the creation of high quality reports and achieve a significant reduction in the time dedicated to the generation of reports. Through this solution, Fujitsu and the headwaters seek to improve the efficiency of the crew of the Jal cabin and contribute to more services improvements for passengers.
The roles and responsibilities in the trials were the following:
Fujitsu:
-Apply his Fujitsu Kozuchi AI service to adjust Microsoft Phi-4 using the JAL previous report and specialize it for the tasks of the cabin crew.
Headwaters:
-Phi-4 used to develop a specific generative business application using quantization technology, allowing the creation of reports without problems in tablets in out-of-line environments. The consultants of the headers helped with the analysis of work flow for the implementation, implementation and evaluation of AI, and the management of agile development progress. In addition, AI engineers built an adjusted environment for Fujitsu Kozuchi, and provided technical support for optimization adapted to the client’s use.
Shinichi Miyata, Head of the Industry Solutions Business Unit, Global Solutions Business Group, Fujitsu Limited, comments: “We are pleased to announce this example of generative use of AI in Japan Airlines cabin operations. This joint concept test contributes to the advancement of the generative AI in out -of -line environments and has the potential to transform operations into various industries and roles where access to the network is limited. The success of this significant collaboration is the result of the capabilities of the capabilities of the exceptional proposals of the exceptional proposals Network.
Yosuke Shinoda, CEO, Headwaters Co., Ltd., Comments: “We are honored to have been part of this initiative to demonstrate the efficiency of the use of generative the cabin crew along with Fujitsu and Japan Airlines (JAL). This technology could reduce the necessary time to prepare and correct the transfer reports, which shows a great promise for its continuous application. We would like Continue with Fuj de Fuj de la Gratima to Fuja to Fuja to Fuja to Fuja to Fuja to Fuja to Fuja to Fuji practical application of generative. “
Keisuke Suzuki, Executive Officer, Head of Digital Technology Division, Japan Airlines Co., Ltd. Comments: “We are delighted to have performed this proof of concept for a generative solution aimed at improving the efficiency of the operations of the cabin crew through our collaboration with Fujitsu and the headwaters. By taking advantage of the generative AI, we aim to expedite the process of creating transfer reports and reducing the load in our cabin equipment, allowing them to provide a more personalized and attentive service to each client. We look for each client.
Tadashi Okazaki, corporate executive officer, senior managing director, business division of Solutions Cloud & AI, Microsoft Japan Co., Ltd. Comments: “We are grateful for the opportunity to show this example of using SLM on board aircraft (offline), using Fujitsu Kozuchi for Japan Airlines. This project represents an innovative initiative within Microsoft Japan. It is a testimony of the high technical capabilities and strong associations between the Japanese and the Japanese of the Japanese and the Japanese of the Japanese and the Japanese of the Japanese and the Japanese of the Japanese and the Japanese and the Japanese of start and the Japanese start and the Japanese.
Future plans
Fujitsu and the headwaters will continue to prove towards the production deployment for JAL, with the objective of integration into the AI generative platform of JAL. In addition, Fujitsu plans to incorporate SLM adapted to specific types of work in Fujitsu Kozuchi. Companies will continue to support JAL’s operational transformation through AI, contributing to problem solving, improve customer service and address industry challenges.
